Heather Russell

Austin, TX 78750

Phone: (512) 367-3813

Email: HeatherRussell2010@gmail.com

 

PROFESSIONAL EXPERIENCE:

Dell – Infrastructure Project Manager-Consulting/Apex03/2016 – Present

Project Manager- Virtualization & Oracle Megagrid Growth Project

·   Responsible for project management and business program management of Dell’s mission critical application and infrastructure management projects

·   Manage projects and business portfolio audit compliancy in Clarity, Remedy, Changepoint, Troux, CMDB

·   Published weekly business portfolio status reports and metrics for stakeholder, management and executive leaders

·   Host weekly status calls with the project teams. Stakeholders and business sponsors

·   Coordinate project releases with change management

·   Manage US and global resources assigned to the projects

·   Worked within the PMO process to report key metrics, deliverables and audit compliancy

·   Managed all assigned business programs and sub project budgets

·   Managed any escalation matters related to project

·   Coordinated Maintenance Windows for infrastructure implementation within all regional Data Centers

Project Manager-Storage & Back up Growth Project

·   In addition to all of the above, coordinated Engineering and Network Teams for complete design and infrastructure deployment for ScaleIO & Isilon

·   Procured all internal and external hardware, via Dell and/or Vendors for all regions

·   Coordinated & Managed Data Center Deployment for new storage infrastructure

·   Coordinated & Managed Data Center Decommissions for existing storage infrastructure

Project Manager- End of Life Server Storage & Application Refresh Program

·   In addition to all of the above, served at the EOL New Hire Trainer

·   FY17 initiative - successfully completed objective for assigned segments (IEO and GOCQ)

·   Coordinated with APP & Development Teams- Refresh/Decom or Disassociation efforts for their Applications/Servers

 

Alorica –10/2015 – 03/2016

Technical Project Manager

·   Coordinated, monitored, and tracked deliverables to ensure service delivery to the Client

·   Facilitated, coordinated and managed the implementation of the client program

·   Facilitated Change Management Request Process both internally and externally

·   Identified any changes in scope including escalation for approval

·   Identified project and program risks and manage risk mitigation plans

·   Identified resource constraints and worked with management to address those constraints

·   Facilitated cross functional weekly status meetings and prepared status reports

·   Coordinated all network, Telecom, ENG and PMO Teams to support project implementation

·   Managed any escalation matters related to project

·   Ensured overall progress of assigned project from inception to implementation

·   Monitored daily tasks and project assignments in progress, ensuring project schedule was being met

·   Provided management with status reports detailing status and timelines throughout assigned project

·   Ensured project was ready for implementation and conducted a post-project review to make sure everything was running as expected

·   Identified project risks and developed contingency plans for those risks

·   Created and maintained project files ensuring that they were well documented, and efficiently organized

·   Created service request tickets daily via remedy tool- generated and assigned tasks required, per each department, as needed

·   Hosted weekly internal/external project calls and facilitated cross functional weekly status meetings and reports

·   Coordinated multiple department’s workflow and assigned/tracked all tasks to completion.

·   Ensured all new call center employees had login credentials, access to all tools and were trained, per time line in SOW

 

One Source Networks – 04/2013 – 09/2015

Customer Project Manager

·  Hosted Customer Kick Off /Weekly Project/Engineering Design along with Test and Turn up Calls

·  Provided tracking and documentation for all installed services

·  Documented milestone dates for customer distribution

·  Aggregated orders/projects into a master schedule for resource and revenue planning

·  Communicated project needs to vendors where milestones are being missed

·  Provided escalation & risk issue management

·  Maintained timely status communications with stakeholders

·  Executive Decision Support

·  Coordinated One Source Networks portal access, account set-up

·  Spreadsheet and/or tool development

·  Conducted theory to business processes

·  Monthly revenue tracking

·  Requested/tracked and coordinated install for all Customer Circuits and CPE gear

·  Managed any third party vendor assistance needed

·  Oversaw all internal process improvements to better align projects end results

·  Data Center COLO Installations US and International

·  International & Customs Procurement/Shipping

 

HP Invent- GT Ops – 12/2012 – 04/2013

GTO Life Cycle Program Manager

·   Organized and maintained daily/weekly conference calls with the SME’s to establish and improve existing MTP processes for the GT Ops organization across the 3 regions EMEA/AMS/APJ for all Data, Voice and Wireless Teams

·   Identified areas in need of improvement and successfully implemented the teams needed to make the new changes Global for Data, Voice and Wireless Teams

·   Created Power Point presentations for Director of IT representing project status for monthly and EOY review for GTOPs

·   Organized and maintained daily/weekly conference calls to assist the Global Data, Voice and Wireless teams in remediation work within all of their GT Configuration Databases for all (3) regions

·   Reported on a weekly basis to management the progress reports for all (3) Global Teams remediation work

·   Focused on HP’s GT TOOLs and the relationships between one another and initiated the remediation work to begin for their discrepancies within uCMDB, HPNA, HPSM, APATE, NNM, PROGNOSIS and AIRWAVEs

·   Main focus was to have the uCMDB be the single point for all 28,000 devices within the GT OP’s Worldwide for reporting, auditing and contractual purposes

·   Helped to determine if any of the 28,000 devices could be decommissioned, have OS Version upgrades and/or possible EOL replacement, as needed

·   Maintained the monitoring for the devices to provide consistent data integrity within the GT OP’s Configuration databases

 

AT&T WiFi Services – 07/2011 – 11/2012                                         Project Manager-Hilton Project

·   Transitioned over 2800 Existing and 250 NEW Construction properties throughout the US and Canada to upgrade their WI-FI solution to current Hilton standards. NEW Construction properties I ensured that they met their expected open date and managed the StayConnected installation from beginning to end of the construction process

·   Assisted in overseeing the tasks/risks associated with the project, managing deadlines, scheduling resources and managing the financials of the project internally/externally

·   Analyzed, communicated and resolved issues during the implementation project process.

·   Utilized multiple systems for project notes, tracking and scheduling (Access Database, SAP, CAP, OAM, Shipping/Delivery Genesis equipment)

·   Coordinated program activities and ensured appropriate program information is communicated to all parties and resolved/provided any escalation when needed to ensure the project remains on track

·   Coordinated with the vendors and customers (hospitality owners) on scheduling and installation, Led design review calls with property representatives and network engineers to review Bill of Materials (BOM) and process

·   Coordinated circuit orders through AT&T to finalize property equipment provisioning needs. Obtained and reviewed 3^rd party circuit information from property to ensure they met with Hilton standards

·   Coordinated calls with all 3^rd party and/or preferred cable vendors, ATT Engineering & the property owners to ensure they met Hilton Standards. Collected and reviewed 3^rd party structured wiring documentation such as port maps, fluke testing, and MDF and IDF closets

·   Confirmed with property that all requirements have been met with approval prior to scheduling Stay Connected installation to prevent technician revisits. Coordinated Stay Connected installation with property and install vendors

·   Hand off calls - reviewing with the property after transition all technical support numbers, as well as account management contacts, confirming customer satisfaction of the installation and reviewing all questions they may have before releasing the install vendor

 

AT&T WiFi Services –  11/2010 – 07/2011

Assistant Project Manager- Hospitality Group

·   Same as the above, in addition to

·   Responsible for assisting the Senior PM with the overall management of service deployment projects

 

Wincor/Nixdorf (Contract) – 01/2010 – 11/2010

Project Coordinator- Deployment Team

·   National coordination of Wincor/Nixdorf ATM machines for deployment and installation specifically for Wells Fargo/Wachovia banks. Coordinated with California Control Center and all Project Management teams internal/external for completion of ATM installation/rollouts for Well Fargo Bank/Wachovia Banks. Also responsible for any and all status reporting, risk mitigation and escalations

 

Level 3 (Formerly Broadwing) – 2004 – 06/2008             

Project Manager /Network Implementation Provisioner 

·   Initiated and reviewed the scope of each project in detail to align into phases for better manageability

·   Created project details for submittal to multiple internal groups/vendors/LECs and Identified all resources needed to assign responsibilities

·   Created and executed project work plans and update all revisions

·   Managed day-to-day operational aspects of the project (CDM system—used by management for forecasting)

·   Provided 3^rd liaison coordination for the ASR portion of the project, created internal spreadsheet for their use in ASR issuance process, weekly conference calls to address progress and any concerns/issues with projects timeline

·   Coordinated any other carriers needed for the groom, disconnected circuits from the previous network, designed and followed groom activity until completion via our test and turn up groups, rescheduling if needed. Created/submitted a GCR request to the department for field assistance

·   Confirmed that all orders have been issued from beginning to end by coordinating with all internal departments and external contacts (provisioning, project managers and technicians)

·   Installed/implemented new DS3s for projects, circuit grooms and new customer sale orders

·   Coordinated LEC and internal departments to ensure a timely test and turn up

·   Created daily mass queue updates are needed for management to track intervals via internal spreadsheets

·   Provided issuance of disconnect orders for DS3 savings on HUBs and/or DS1s to assist in higher facility savings and all coordination with LECs and/or vendors.

 

Broadwing – Consulting TekSystems  2002 – 2004

Project Manager/Provisioning Implementation Coordinator

 

Broadwing Communications (Formerly IXC Communications) – 1995 – 2002

Manager for Special Projects Group

Manager for Integrated Access Group

Network circuit Designer

Switched Provisioner